HELP & SUPPORT

Help, when you
need it.

Common questions, ways to reach us, and how we keep your account safe.

Get the app
Fully Licensed by The CBN CBN
Deposits Insured by NDIC

SAY THANK YOU

Say thank you to the people who help you.

Write a line to our customer service team. It takes about 30 seconds, and every note reaches them on Friday.

The people who'll read it

Ubongabasi Eka Customer Service Lead
Cynthia Akpovili Customer Service
Precious Tubi Customer Service

Remember who helped you? Use their name. It means more than you think.

Sent · now The moment you hit send.
Delivered · Fri 9 Oct We print every note and put it up where the team works.
Seen · shared We share notes publicly on @advanclybank.

Your thank-you is 30 seconds away.

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Notes are shared publicly. We use your first name only.

Sent.

Your note will be with the team on Friday. Thank you.

Notes for Customer Service Week are closed. Thank you.

Every note we received is now up where the team works.

FAQS

The questions we hear most.

How do I open an account?

Download the Advancly app, tap "Open an account," and follow the on-screen steps. You'll need a valid ID and a phone number. The whole process takes under five minutes.

What rates do you pay?

Up to 22% on personal savings. Up to 17% on business savings. All paid directly to your account.

Is my money safe with Advancly?

Yes. Advancly MFB is licensed by the CBN and your deposits are insured by the NDIC up to the prevailing coverage limit. We are held to the same regulatory standards as every licensed bank in Nigeria.

How does credit work?

Your credit limit is based on your account activity and repayment history. Payday credit charges a flat 3.5%. Every repayment builds your record and can unlock higher limits over time.

What does #NotYet mean?

#NotYet is our campaign for people who are still becoming — still building, still working toward something. It's a reminder that progress doesn't require arrival. Learn more.

WHAT MATTERS

Reach us, four ways.

Choose the channel that works for you. We answer fast.

CALL

Phone.

+234 201 330 0275. Available 8am to 6pm, Monday to Friday.

EMAIL

Write to us.

help@advanclymfb.com. We respond within 24 hours.

VISIT

Find us.

42 Local Airport Rd,
Ikeja, Lagos 100271.

SOCIAL

Find us online.

@advanclybank on Twitter, Instagram, Facebook, LinkedIn.

COMPLIANCE & TRUST

How complaints work here.

Every complaint is logged, tracked, and resolved. Here's the process from start to escalation.

01

Raise it.

Email help@advanclymfb.com or call +234 201 330 0275. You will receive a tracking ID within 24 hours.

02

We investigate.

Most complaints are resolved within 14 days. We update you at every stage.

03

We take it further.

If we can't resolve it on our side, we escalate to the appropriate authority and stay on it. You don't have to chase.